Shipping policy
Shop Policies
Thank you for choosing goods from LiiCutters ! Below are our shop policies to ensure a smooth and pleasant shopping experience. Data Collection Policy (EU GDPR Compliance)
Your privacy is important to us, and we are committed to complying with the General Data Protection Regulation (GDPR) for customers in the European Union. Below, you’ll find details about how we collect, use, and protect your data when you interact with our shop.
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Shipping Policy
1. Shipping Locations:
We currently ship to all countries within the European Union.
2. Processing Time:
All orders are handmade and crafted with care. Please allow 3–5 business days for us to prepare your order before it is shipped. Custom orders may take longer, and we will notify you of the estimated timeline.
3. Shipping Times:
Shipping times vary by location:
Within the EU: 5–10 business days
Please note that delivery times may be affected by holidays, customs, or unforeseen delays.
4. Shipping Costs:
Shipping costs are calculated at checkout based on your location and the size of your order.
5. Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable) so you can monitor your delivery.
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Returns & Exchanges
1. Returns:
We accept returns for unused and undamaged items within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
2. Exchanges:
If you’d like to exchange an item, contact us within 14 days of delivery, and we’ll assist with the process.
3. Non-Returnable Items:
Custom orders and personalized items cannot be returned or exchanged unless they arrive damaged or defective.
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Damaged or Lost Items
1. Damaged Items:
If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will work to replace the item or offer a refund.
2. Lost Packages:
If your package doesn’t arrive within the estimated timeframe, please contact us. We’ll assist in locating the package or arranging a solution.
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Custom Orders
Custom orders are always welcome! Once the design and price are confirmed, we require full payment before production begins. Please note that custom orders are non-refundable.
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Taxes and Duties
All prices include VAT (if applicable within the EU). For international orders, any additional taxes, duties, or customs fees are the responsibility of the buyer.
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Contact Us
If you have any questions about our shop policies, please don’t hesitate to reach out via email at [your email address]. We’re here to help!
Thank you for supporting our small business – happy crafting!